Please read carefully before completing your booking form.  Signing and dating of the booking form confirms your acceptance of all of the terms and conditions that have been put before you.

DEPOSIT

A deposit of 25% of the full rental charge is required to confirm the booking.  Reservations are not confirmed until receipt of the deposit and funds have been cleared.

BALANCE OF RENTAL FEE

The balance becomes due 4 weeks before your arrival date at ‘Seagulls’.  If the balance has not been paid by this time, and communication has not been received then we reserve the right to re-let the cottage.  Deposits will be forfeited by the hirer of ‘Seagulls’ if communication or prior written agreement of late payment has not been received.

CANCELLATION

If you need to cancel your holiday please advise us ASAP in writing.  We will endeavour to re-let the property.  If ‘Seagulls’ is re-let then all monies paid will be refunded less £50 to cover re-letting costs and administration.  If the house is not re-let, however, then we will require the balance of the total rental fee.  We will always endeavour, although not guarantee, to re-let the property.

ARRIVAL & DEPARTURE

‘Seagulls’ will be available to you from 4pm on the first day of your holiday and we require that you vacate the house by 11am on your departure day.  Lettings usually run from Friday to Friday. Any variations to this will have to have been made in writing and agreed before your rental commences.

DAMAGE DEPOSIT

The damage deposit is payable with the balance payment four weeks before the start of the hired period.  It is fully refundable one week after your holiday has ended if no damage to the property or the contents has been sustained, the property is left tidy and the cleaning managers have access to the property from 10.30am on the day of departure to carry out their duties.

LINEN & CLEANING

Included in the rental fee are bed linen, bath towels, hand towels and tea towels.  On arrival all beds will be made up and towels made available for your use.  At the end of your stay, please leave all linen and towels in the cottage. Please bring your own beach towels.

MIDWEEK CLEAN AND NEW TOWELS

If you require a midweek clean or new towels (only if you are staying for 2 weeks or more) then, by prior arrangement, a cleaner can be arranged. This must be specified on booking and an additional charge of £50 will be added to your bill.

PETS

An additional charge of £25 per pet is payable on booking.  All pets must be kept downstairs and are allowed only on the floor, not on the sofas or beds.  Please always remember to clear up after your animal as this keeps Polzeath a beautiful and clean village.  Dogs are allowed on all beaches throughout the year with the exception of Polzeath Beach between Easter and the end of October.  If the house is left in an untidy or unclean state then a cleaning charge will be deducted from your damage deposit.

TENANTS OBLIGATIONS

• To be liable for any and all damage to the property and its contents caused during the tenancy by the tenant and/or by members of the tenant's party and to recompense the Owners without limitation for the full cost or repair or replacement as may be applicable.
• To take good care of the property and its contents.
• To permit the owners, agents and house managers reasonable access to the property.
• To not exceed the number of people shown on the property description, nor part possession with the property to any other party, other than the person detailed on the booking form.
• All parties must include a responsible adult and at no time should persons under the age of 18 be left in the house on their own.
• No single sex groups, or groups without a responsible adult are able to stay at the property. 
• Use of the home and its contents provided to the tenant by the owner are provided at the tenant's own risk, and no responsibility can be accepted for any injuries to persons or loss or damage to any persons or persons' property who use the property.
• The person signing the booking form must be over 18, be a member of the party intending to occupy, and certifies that he/she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted at a later date.
• If for any reasons beyond the Owners control the property is not available on the date booked (i.e. fire damage), or the property is unsuitable for holiday letting, all rent and charges paid in advance by the hirer will be refunded in full but the hirer, and its party, shall have no further claim against the owner.
• In no event will the Owner be liable to the tenant for indirect or consequential loss or damages.
• If there shall be any breach of these conditions by the tenant, the Owners or their agents reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the Owners.
• All or any complaints must be notified to the Owners immediately so that an on the site investigation can be made and, if necessary, remedial action taken.  In the event that items of equipment become unserviceable the Owners sole obligation will be to use reasonable endeavours to rectify or replace the defective item with a broadly equivalent item, within a reasonable time period of being notified of the defective item by the tenant.  In no circumstances will compensation be paid for complaints raised after the tenancy, by which time the Owner or agents will have been denied the opportunity to investigate and endeavour to put right any such matter, during the tenancy.